UNLIMITED FURNITURE DELIVERY

At IB, we are committed to providing excellent service and a unique and memorable delivery experience. We offer Unlimited Furniture Delivery on applicable products for each order shipping to one address. Our white glove delivery professionals will oversee your delivery to ensure a seamless experience. You will be charged a flat rate based on your delivery area. We will not charge your method of payment until your order has shipped, with the exception of deposits for special orders. For items shipped via UPS, see STANDARD DELIVERY section below for information.

PREPARING FOR FURNITURE DELIVERY

To ensure a successful delivery, please confirm that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Please contact us for additional assistance in measuring your space.

SCHEDULING YOUR DELIVERY

You will be contacted when your items are ready and prompted to schedule your delivery. We ask that you take receipt within 30 days. At the time of scheduling, please notify IB of any special delivery requirements. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, proof of insurance for high rise and condominium buildings, multiple flights of stairs and service elevator reservations.

WHAT TO EXPECT ON DELIVERY DAY

Most furniture items and select non-furniture items that qualify for Unlimited Furniture Delivery include delivery inside your home, where our white glove delivery professionals will carefully unpack and inspect each item and assemble and place it in your room of choice. Please note that we are unable to unpack or assemble lighting, and certain other restrictions may apply. For your convenience, all packing materials will be removed. We ask that you inspect your item(s) before our delivery professionals leave your home.
Items Requiring Professional Assembly & Installation. Our delivery service for lighting, heavy mirrors & wall décor, bath vanities, and bath hardware includes bringing the package into the home, but does not include unpacking the item(s), removing packaging from the home, or assembling or installing the item(s). Professional assembly and installation is required. Please refer to the product details for more information.
Our white glove delivery professionals are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical wiring or equipment. Please clear the space where furniture or rugs will be placed prior to delivery.
An authorized adult, 18 years or older, must be present during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.
In the event of any defect or damage noted at the time of delivery, IB will replace the item or schedule a furniture repair technician to resolve the issue at no charge to you. Contact Us for more information.

DELIVERY SURCHARGES

Oversized, extremely heavy or fragile items require additional delivery support, thus incurring a surcharge. This additional charge is listed with the product price on the applicable product page and in the cart.

STANDARD DELIVERY

Items not shipping via Unlimited Furniture Delivery, including certain smaller furniture items, will generally be shipped via UPS and charged a standard shipping rate based on the total merchandise value (see table below). Items that ship Standard Delivery arrive in 3-7 business days.

RUSH DELIVERY

For an additional $50 per address, we can ship orders received by noon ET (Mon-Fri) to arrive in 2-3 business days (2-Day Rush). For an additional $75 per address, we can ship orders received by noon ET (Mon-Fri) to arrive in 1-2 business days (1-Day Rush). Rush delivery is not available to APO/FPO/DPO addresses, PO boxes or Canada, or for items that ship via Unlimited Furniture Delivery. Overnight delivery is available to most locations in the continental U.S.

APO/FPO/DPO/PO BOXES

Please Contact Us to place an order for APO, FPO or DPO addresses — unfortunately, we cannot process these orders online. Furniture, other oversized items and items that ship directly from our vendors cannot be shipped to APO/FPO/DPO/PO boxes. Rush delivery is not available.

TEXTILES

Textiles, as indicated online or in our source books, will ship free of charge, with the exception of rugs and fabric by the yard. Includes orders shipping to Canada.

GIFT CARDS

Gift Cards ship free of charge via U.S. Postal Service First-Class Mail. Gift Cards exceeding $1000 are delivered via UPS. Expedited delivery (2-3 business days) within the U.S. is available for $10.00 per order by contacting us. Gift Cards cannot be shipped to APO/FPO/DPO/PO boxes – a street address is required for delivery.

INTERNATIONAL DELIVERY & FREIGHT FORWARDING

We ship only to the U.S., Canada and APO, FPO and DPO addresses. We do not ship to the U.S. Territories, including Guam, Puerto Rico and the U.S. Virgin Islands. However, international clients can have orders delivered to a freight forwarder of their choice located within the U.S. or Canada.

CANADA SHIPPING

If you are shipping to Canada, all prices will be reflected in Canadian dollars (C$) after you've entered your Canadian postal code. View more information on shipping to Canada here.

PRICING & INFORMATION DISCLAIMER

Our goal is to provide accuracy in all prices, delivery rates and other information. All prices in our source books and online are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.